What are we offering?

KM involves three major components. People create, share and use knowledge. Processes acquire, create, organize, share and transfer knowledge. And Technology stores and provides access to knowledge.

To deliver a Knowledge Management product to fit your business or advise you on what fits best, we will spend time identifying what you have now, how well it does, and what we can do to improve it. We will then report to you on how technology might be better used and applied to improve Knowledge Management in your business.

We cover the entire spectrum of KM consulting ranging from Strategic Consulting for Business Development to Intellectual Capital Management to Knowledge Mapping, Lessons Learnt exercises, and finally to Business –Technology mapping and implementation.

Search Servers : A means to automatically and dynamically access information regardless of its form or origin. The Search Server has an Enterprise Table Of Contents facility that takes the search results and presents them in the form of a book contents page. Categorisation of content is carried out using neural net that orders content into logical categories. Users are also presented with a single page summary of any recovered document for ease of viewing relevance to the underlying reason for the search. Search Server also contains search agents that can be configured and launched by users to hunt for specific content and to notify the user of any content change. This notification is carried out by e-mail. Regardless of any semantic arguments as to the true nature of knowledge management, it is a powerful, effective, and incredibly useful set of tools; backed by strong technology.

Records Management : A powerful system that provides organizations with the ability to manage electronic and physical records for the enterprise. The provision of a record management solution as a separate entity to a document management solution is, in this instance, slightly problematic. RM is in effect an extension to the DM solution, ensuring that organisations can implement the differing requirements of record management in an easy manner. As record management is concerned with document lifecycle, and the legal/governmental requirements of the same, it is worth noting that RM does not stop at the electronic, but also takes in record management of paper-based information. As the new Data Protection Act in force within the EU (as with many similar Acts enforced worldwide) focuses on paper as well as electronic record keeping, it is vital that any such solution also manages both aspects.

ETL Tools : A data exchange solution that spans the functional areas of data extract, transformation, and load (ETL) and enterprise application integration (EAI). It represents a new generation of data exchange solution that transforms, cleanses, enriches and directs information across the entire spectrum of decision support systems and corporate applications. Used as a data integration solution, ETL provides connectivity between data sources and target systems without the need for programming or data staging. The ETL Repository is object-oriented and can reside on any major RDBMS, while the ETL Designer is a GUI that gives full graphical control over data transformation and exchange processes. ETL uses DataLinks to provide native connectivity to most relational and multi-dimensional database systems, as well as flat files. ETL uses the hub-and-spoke model for data exchange controlled by the ETL Engine, which handles multi-threading. Time- and/or event-based data exchanges and transformations are handled by the ETL Scheduler, which automates many of the required processes.

Business Intelligence : An extremely powerful enterprise query and reporting solution that allows users to access and analyze information stored in transactional databases, data marts, data warehouses and enterprise resource planning (ERP) applications, both on the desktop and over the Web.

BI contains four key components:

1. BI Query – Uses a GUI to provide rapid access to underlying data sources. Native connectivity is provided to the major DBMSs and ODBC connectivity is also provided for those not supported natively. BI Query produces customisable reports including the expected graphical representations of returned data.

2. BI Web – Provides a Web-based solution for reporting, ad hoc querying, viewing and navigation through a data model, access to OLAP data sources, and generation of .pdf files.

3. BI Analyze – Gives native connection to OLAP data stores and OLAP connectivity to other sources that recognise OLE DB, along with full OLAP viewing and manipulation.

4.BI Server – Is used as a deployment mechanism for large-scale BI requirements.

Enterprise Information Portal : A fully customizable Web-based workspace that provides a single point of access to all business-critical information and resources, including structured and unstructured enterprise data. Beyond access, EIP works by connecting users to content in context, enabling them to quickly process, filter and act upon information from any enterprise source. In this instance, this means access to data, content, and applications. It also means forming a collaborative environment where all of the above can be shared in a structured manner. The Portal introduces e-Clip plugins that provide integration between the portal and enterprise systems such as SAP R/3, Siebel, Lotus Notes, etc. There is also a developer kit available that allows the creation of specific e-Clips using any standard scripting language for integration, access and delivery of content, and a range of other possibilities.

An integrated messaging system is incorporated into the portal that handles collaborative requirements across different devices (such as mobile) and different user needs in a role-based model.